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Because for most people TMNT is just a passing fad from their childhood. Same thing you see with people talking about Power Rangers or Pokemon, etc.
A lot of people never stuck with these franchises and just watched the first few years of it when they were kids and moved on and never revisited it. You see this for any long running franchise or kid fad. That's why they barely remember anything about it but the basics like the characters. They couldn't tell you any story details or bring up any episodes because they literally don't know or remember anything about it.
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