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Old 10-18-2018, 01:43 PM   #121
wpugh2424
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Did anybody else receive an email about their order being canceled secondary to them trying to contact you? This is what happened to me today however they have not tried to contact me and they have not refunded my money. However I want to continue with the purchase of the Raf Statue
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Old 10-18-2018, 02:25 PM   #122
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Yeah, I woke up to the same email.
I've been on hold with them for 55 minutes right now. I'll let you know what they say.
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Old 10-18-2018, 02:37 PM   #123
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Yea I wa son hold for forty
Hung up sent em an email .
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Old 10-18-2018, 02:50 PM   #124
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Okay, just got off the phone with them.

Before I even said what I was calling about, she asked if I was calling in regards to a PopCultureShock order. They've "begun merging systems with the PCS orders" and some people are getting emails blasted to them while they update information.

I did lose the payment plan I had with PCS but they are still honouring the $100 deposit I put towards it. She told me the order will reappear in my account in the next couple of days where I can then select a new payment plan.

It seemed like a chaotic day at the office but I'd still recommend calling them and speaking to someone if you can handle the 90 minute wait time. The call itself was only about 3 or 4 minutes long, but everything seems fine now.

Oh, she also said she doesn't expect the product to come out for "at least another year" so I wouldn't be holding my breath.
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Old 10-18-2018, 03:19 PM   #125
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Thanks for the update
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Old 10-18-2018, 05:55 PM   #126
I Crave Pizza No More
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Did you guys confirm your orders with Sideshow a few months back? I don't recall when exactly--it was perhaps a few months ago--but at some point they said you needed to confirm within Sideshow's system or the order would be cancelled.

I did not receive the same e-mail, but fortunately they're working with you to get everything settled.
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Old 10-19-2018, 07:35 PM   #127
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Instead of cancelling my order I got an extra one... They were supposed to have straightened it out and were going to contact me back, but guess what. No such luck. Guess technically they have over a year to have to deal with it.
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Old 10-24-2018, 04:01 PM   #128
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Quote:
Originally Posted by Krutch View Post
Oh, she also said she doesn't expect the product to come out for "at least another year" so I wouldn't be holding my breath.
My impression was that it would be a while before we got these in hand...2020 perhaps?
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