Ai's Official Tech Support Thread - Page 3

*Hannah* · 02-15-2005, 01:58 PM

Ooo I have a wireless router... mine gets messed up alot but it's usually just because my brother screwed with the computer I'm connected to... ^^;

Demented Utrom · 02-25-2005, 06:16 PM

I have the modem hooked up to a router.The internet goes offline sometimes.When I restart the computer it comes back on.Could it be the router.I use cable internet.

*Anarky* · 02-25-2005, 06:18 PM

I merged your thread with Ai's tech support corner. He'll very probably help you.

and OT: I thought you were gone, S utrom?

Demented Utrom · 02-25-2005, 06:21 PM

Well the main computer is a IBM and the second one I use is a custom built with Lan internet.It does this everytime.The cable to the basement is also 50 feet.I also use Windows XP as a running system for the computer.That is why my posts are so short.I can't keep the internet from going offline.

This is new computer also.Anybody know the problem.I think it might the router.

愛 · 02-25-2005, 06:43 PM

Okay, well. I'm going to have you try the usual stupid tests first. If one test doesn't work, move down to the next one.

1.) Try unplugging both your cable modem and router. Then plug your cable modem back in and after that, your router.

2.) Try resetting your router using the very tiny reset button. It should be on the back, and you'll probably need a pencil or something to push it down.

3.) Try...resetting your cable modem. Same way, small button.

4.) Your cable from the router to the computer could be faulty. If you have an extra cable, try replacing it and see if it helps.

That's all for now. Try those and see if they help. If not, post in here again, and I'll give you the advanced instructions.

Demented Utrom · 02-25-2005, 06:46 PM

I did try a new cable no luck.It's a D link Router with 4 hook ups.We had the router for a couple years.

愛 · 02-25-2005, 06:51 PM

D-Link routers go bad after a few years. Mine went after 2 years. That could be the problem, but try the others first.

Demented Utrom · 02-25-2005, 06:56 PM

The connection only works for one short cable.The second one is connected to the long cable.The inside connections might screwed up I think. Or broken.

愛 · 02-25-2005, 07:00 PM

Could be. There's only one real way to find out if the router is broken. You can try directly connecting the cable modem to one of your computers and see if the connection still cuts out. If that is possible, then do so. Make sure to unplug the modem first before connecting it, so the IP address can reset. If your connection still gets cut, then that's an ISP problem. If it helps, then you got a broken router. Replace it...with a LinkSys. They're better.

Demented Utrom · 02-25-2005, 10:57 PM

When you restart the computer is comes back on.The connect stay offline icon comes up every once awhile.You put connect sometimes it reconnects sometimes it doesnot.It happens everyday it gets annoying after awhile.

*Kid Icarus* · 02-25-2005, 11:22 PM

hm... I'm not Ai, but I might be able to help a bit.

have you checked for new drivers for your modem? I'm assuming you're running a Windows PC...

Check http://windowsupdate.microsoft.com to make sure you've got the newest version. Also, do the typical ad/spyware sweep. I've had a couple problems with my connection because of that junk.

Demented Utrom · 02-25-2005, 11:33 PM

Windowns XP it's a gaming computer and internet use only.

*Kid Icarus* · 02-25-2005, 11:36 PM

Then you've got spyware and adware. Check back in this thread for links to (free) software that'll get rid of it.

And again, be sure to check for updates to Windows. Microsoft is well known for security holes and bugs in their OS's. If you don't have the newest update, that site'll help you. It also updates your drivers for ya.

Demented Utrom · 02-25-2005, 11:39 PM

I have adaware already.The worst one is Dataminer.I run Adaware everytime after everytime I go on the internet.Just to be safe.

**Barkworm** · 02-26-2005, 12:57 PM

Help! I'm trying to play a mkv-file but it's not working properly although I have the latest codecs.

愛 · 02-26-2005, 01:15 PM

Download this codec, baby.

**Barkworm** · 02-26-2005, 01:21 PM

Sad thing is that I already have it. Which player do you recommend? I tried pretty much everything. The only thing that worked was the BS player but it wouldn't show the subs.

愛 · 02-26-2005, 01:23 PM

With BS player, you have to set the subtitles yourself. If you didn't try that already, look around the program for that option. It's probably on the control panel thing.

**Barkworm** · 02-26-2005, 01:25 PM

But what do I do then? It just say "No subs" and when I try to load them I don't know where to load them from.

愛 · 02-26-2005, 02:02 PM

Well, are they a separate file? If so, you have to manually load it. Sometimes they are part of the video file itself, and you just have to choose the subtitles within BS Player.

02-15-2005, 01:58 PM	#41
Hannah Once more, with feeling! Join Date: Dec 2003 Location: Chicago, IL Posts: 4,111	Ooo I have a wireless router... mine gets messed up alot but it's usually just because my brother screwed with the computer I'm connected to... ^^; __________________

02-25-2005, 06:16 PM	#42
Demented Utrom Hench Mutant Join Date: Mar 2004 Location: Canada Posts: 474	Internet going offline. I have the modem hooked up to a router.The internet goes offline sometimes.When I restart the computer it comes back on.Could it be the router.I use cable internet.

02-25-2005, 06:18 PM	#43
Anarky Outlaw Hero Join Date: Oct 2003 Location: Tannhauser Gate Posts: 4,867	I merged your thread with Ai's tech support corner. He'll very probably help you. and OT: I thought you were gone, S utrom? __________________ Because it's... I dunno... brutal.

02-25-2005, 06:21 PM	#44
Demented Utrom Hench Mutant Join Date: Mar 2004 Location: Canada Posts: 474	Well the main computer is a IBM and the second one I use is a custom built with Lan internet.It does this everytime.The cable to the basement is also 50 feet.I also use Windows XP as a running system for the computer.That is why my posts are so short.I can't keep the internet from going offline. This is new computer also.Anybody know the problem.I think it might the router. Last edited by Demented Utrom; 02-25-2005 at 06:42 PM.

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02-25-2005, 06:43 PM	#45
愛 Super Moderator Join Date: Jan 2004 Posts: 7,449	Okay, well. I'm going to have you try the usual stupid tests first. If one test doesn't work, move down to the next one. 1.) Try unplugging both your cable modem and router. Then plug your cable modem back in and after that, your router. 2.) Try resetting your router using the very tiny reset button. It should be on the back, and you'll probably need a pencil or something to push it down. 3.) Try...resetting your cable modem. Same way, small button. 4.) Your cable from the router to the computer could be faulty. If you have an extra cable, try replacing it and see if it helps. That's all for now. Try those and see if they help. If not, post in here again, and I'll give you the advanced instructions.

02-25-2005, 06:46 PM	#46
Demented Utrom Hench Mutant Join Date: Mar 2004 Location: Canada Posts: 474	I did try a new cable no luck.It's a D link Router with 4 hook ups.We had the router for a couple years.

02-25-2005, 06:51 PM	#47
愛 Super Moderator Join Date: Jan 2004 Posts: 7,449	D-Link routers go bad after a few years. Mine went after 2 years. That could be the problem, but try the others first.

02-25-2005, 06:56 PM	#48
Demented Utrom Hench Mutant Join Date: Mar 2004 Location: Canada Posts: 474	The connection only works for one short cable.The second one is connected to the long cable.The inside connections might screwed up I think. Or broken.

02-25-2005, 07:00 PM	#49
愛 Super Moderator Join Date: Jan 2004 Posts: 7,449	Could be. There's only one real way to find out if the router is broken. You can try directly connecting the cable modem to one of your computers and see if the connection still cuts out. If that is possible, then do so. Make sure to unplug the modem first before connecting it, so the IP address can reset. If your connection still gets cut, then that's an ISP problem. If it helps, then you got a broken router. Replace it...with a LinkSys. They're better.

02-25-2005, 10:57 PM	#50
Demented Utrom Hench Mutant Join Date: Mar 2004 Location: Canada Posts: 474	When you restart the computer is comes back on.The connect stay offline icon comes up every once awhile.You put connect sometimes it reconnects sometimes it doesnot.It happens everyday it gets annoying after awhile.

02-25-2005, 11:22 PM	#51
Kid Icarus Foot Elite Join Date: Jan 2003 Location: Angel Land Posts: 4,150	hm... I'm not Ai, but I might be able to help a bit. have you checked for new drivers for your modem? I'm assuming you're running a Windows PC... Check http://windowsupdate.microsoft.com to make sure you've got the newest version. Also, do the typical ad/spyware sweep. I've had a couple problems with my connection because of that junk.

02-25-2005, 11:33 PM	#52
Demented Utrom Hench Mutant Join Date: Mar 2004 Location: Canada Posts: 474	Windowns XP it's a gaming computer and internet use only.

02-25-2005, 11:36 PM	#53
Kid Icarus Foot Elite Join Date: Jan 2003 Location: Angel Land Posts: 4,150	Then you've got spyware and adware. Check back in this thread for links to (free) software that'll get rid of it. And again, be sure to check for updates to Windows. Microsoft is well known for security holes and bugs in their OS's. If you don't have the newest update, that site'll help you. It also updates your drivers for ya.

02-25-2005, 11:39 PM	#54
Demented Utrom Hench Mutant Join Date: Mar 2004 Location: Canada Posts: 474	I have adaware already.The worst one is Dataminer.I run Adaware everytime after everytime I go on the internet.Just to be safe.

02-26-2005, 12:57 PM	#55
Barkworm Just passing by Join Date: Mar 2003 Location: Germany Posts: 5,389	Help! I'm trying to play a mkv-file but it's not working properly although I have the latest codecs.

02-26-2005, 01:15 PM	#56
愛 Super Moderator Join Date: Jan 2004 Posts: 7,449	Download this codec, baby.

02-26-2005, 01:21 PM	#57
Barkworm Just passing by Join Date: Mar 2003 Location: Germany Posts: 5,389	Sad thing is that I already have it. Which player do you recommend? I tried pretty much everything. The only thing that worked was the BS player but it wouldn't show the subs.

02-26-2005, 01:23 PM	#58
愛 Super Moderator Join Date: Jan 2004 Posts: 7,449	With BS player, you have to set the subtitles yourself. If you didn't try that already, look around the program for that option. It's probably on the control panel thing.

02-26-2005, 01:25 PM	#59
Barkworm Just passing by Join Date: Mar 2003 Location: Germany Posts: 5,389	But what do I do then? It just say "No subs" and when I try to load them I don't know where to load them from.

02-26-2005, 02:02 PM	#60
愛 Super Moderator Join Date: Jan 2004 Posts: 7,449	Well, are they a separate file? If so, you have to manually load it. Sometimes they are part of the video file itself, and you just have to choose the subtitles within BS Player.