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Happened to my roommate actually. He rented "Matrix Revolutions" and wasn't able to return it to the store he rented it from. So he called and asked if he could return it to a different store and they said he could. So he did and then like you he got a statement saying he owed them 40 dollars. The DVD isn't even worth that much and I doubt they lost out on any sales with it that movie sucked.
They sent him to collections and he's never paid them a cent. They really can't do much more then that. He called them and they basically gave him a "too bad" answer.
We assume someone took it. That's the only thing that makes sense. If you don't do it too often whose gonna notice? Especially when, like you said, you don't get proof of return.
Good luck. Sounds like some hardcore BS to me. They over change for their stuff too. Their Blurays are all way over priced.
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