NECA 1987 2-Pack Collection at Target

[IMJ]

I'm all-in on the belief that most collectors should send the extra Lab back to NECA.

All the way up until the situation was punctuated with strong threats by NECA. That's akin to Sideshow's s#!(bag tactics.

And so the best course of action? Send NECA their Lab's back to help them recover from their internal error. And then don't buy from them again. Ever.

[Y2Josh]

Originally Posted by IMJ

I'm all-in on the belief that most collectors should send the extra Lab back to NECA.

All the way up until the situation was punctuated with strong threats by NECA. That's akin to Sideshow's s#!(bag tactics.

And so the best course of action? Send NECA their Lab's back to help them recover from their internal error. And then don't buy from them again. Ever.

I'm in the minority here, but I'd have likely contacted them if a second one showed up that I didn't order. That said, their handling of the situation has been abysmal. I don't know how many labs they mis-shipped, so I don't know how easily or not they can absorb the loss (likely not easily... they're a fair size, but they're no Hasbro).

But to me, their current strategy is stupid all-around. Almost anyone that would have been willing to send it back probably already contacted them, while anyone else has likely already opened it or sold it.

Yeah... they might get a few labs back, but is it worth the massive loss of goodwill?

[I Crave Pizza No More]

Originally Posted by IMJ

And so the best course of action? Send NECA their Lab's back to help them recover from their internal error. And then don't buy from them again. Ever.

Originally Posted by Y2Josh

Yeah... they might get a few labs back, but is it worth the massive loss of goodwill?

I stopped buying NECA stuff many years ago largely because of a few bad interactions with them. The details are a little hazy at this point but I think this is what happened:

The first incident was with the 1990 TMNT sets from SDCC. If you recall, they offered the figures + diorama sets, and sets of just the figures. The sales terms were 2 per customer. Well, I bought 2 of each set, which complied with the terms as they were written. Got a curt email from them saying I had violated the terms of the sale and telling me that they had canceled my order (in reality, they canceled just the 2 sets of figures, and I still got the diorama + figures sets). The second incident was with Super Shredder. I ordered 2, but I'm pretty sure they retroactively said only one person customer. They canceled my second figure, but because I had bought two of them my shipping charge was higher. I feel like they may have sent a coupon code for the difference, but at that point it didn't matter because I'd decided that I wasn't going to buy from them, or any more of their stuff, again.

* The loot crate antics also didn't help

[DonnieLaForge]

I wonder how many they mis-shipped. I want to say it must be a lot given they went this route. I feel like if it were just a handful they'd have let it slide.

At the end of the day this is a drama for everyone to participate in but it won't make much difference. Those sets cost NECA a fraction of the sale price. NECA lost nothing, pretending they can't/wont make more of them if they really wanted to fulfill the outstanding orders is hilarious. In fact they surely do have extras anyway. So if their extras still won't cover the mixup that contributes to the theory that they mis-shipped A LOT.

Moreover the people claiming they'll never buy NECA again - on reddit you can see all sorts of these, even ones who didn't buy or receive anything - are most certainly going to buy NECA again. In fact their promises are already in the bargaining stage with many saying "I'll only buy NECA second hand" as if that's not already how a significant portion of their sales are made, lol.

So yeah it sucks and NECA deserves every bit of drama and criticism but at the end of the day this too shall pass.

Personally I think the sewer dio, with the Dimension X portal added to it, and the van parked to the right side facing out, makes a decent enough lab. That is what I had set up originally until the real lab came, and the real lab now feels a little cramped and I had to even move the van out of it. So for anyone whose order is unfulfilled, don't feel too bad? But I'm sorry it happened this way.

[teemu]

I think it's funny that NECA expects people to answer right away and send the labs back pronto when all they do is ignore customer emails that have QC problems or other issues, along with the fact that many people are waiting on SDCC products to ship. Their product is mostly good, but their customer service is a joke at this point.

[Autbot_Benz]

People don't have to send anything back. It's literally protected by the FTC/Consumer protection act.

if this is just a scare tactic fine but if Neca actually does this they could get sued

[teemu]

But the nerds on social media say NECA has every right to get their product back

[Autbot_Benz]

Originally Posted by teemu

But the nerds on social media say NECA has every right to get their product back

actually most people I see on Twitter are telling NECA to go screw themselves over this

[Y2Josh]

Originally Posted by Autbot_Benz

People don't have to send anything back. It's literally protected by the FTC/Consumer protection act.

if this is just a scare tactic fine but if Neca actually does this they could get sued

https://i.imgur.com/7VcbdK3.jpeg

https://i.imgur.com/G1pShrK.jpeg

If I'm understanding that correctly, they can't even do it as a scare tactic, because it seems even the communication itself is illegal.

[teemu]

Originally Posted by Autbot_Benz

actually most people I see on Twitter are telling NECA to go screw themselves over this

facebook is much different

[Otter]

Originally Posted by Y2Josh

I'm in the minority here...

I hope not.

[IMJ]

Originally Posted by Y2Josh

If I'm understanding that correctly, they can't even do it as a scare tactic, because it seems even the communication itself is illegal.

The whole thing is incredibly suspect and poorly handled.
But for the sake of the thread-perception I just want to spell it out to everyone here clearly:

Send the extras back. Take the $100 credit. Use it and then walk from NECA because their handling of this is dog$#!( situation.

I had a very similar experience to this (albeit with a slight spin) with Sideshow. The phone conversation Had with their rep sounded more like someone with authority speaking to some kid on the street than it did customer service. I never bought Sideshow again after that experience. Small boutique shops or not, their lifeblood is still the customer - not the product.

But even so, it doesn't matter if they have any real recourse or not - if you got an extra Donnie lab, just send it back. And then let them choke on it and resell them at a discount when the consumer walks from their boutique toy company.

[teemu]

Originally Posted by IMJ

The whole thing is incredibly suspect and poorly handled.
But for the sake of the thread-perception I just want to spell it out to everyone here clearly:

Send the extras back. Take the $100 credit. Use it and then walk from NECA because their handling of this is dog$#!( situation.

I had a very similar experience to this (albeit with a slight spin) with Sideshow. The phone conversation Had with their rep sounded more like someone with authority speaking to some kid on the street than it did customer service. I never bought Sideshow again after that experience. Small boutique shops or not, their lifeblood is still the customer - not the product.

But even so, it doesn't matter if they have any real recourse or not - if you got an extra Donnie lab, just send it back. And then let them choke on it and resell them at a discount when the consumer walks from their boutique toy company.

Maybe neca should send out product that people already paid for first. People are still waiting for SDCC exclusives they paid for. Also if NECA cared, they would respond to emails with customers having QC issues too instead of ignoring them. It goes both ways here. A disgruntled customer that NECA has ignored is not going to send a duplicate lab back. Heck no!

[Otter]

Try to justify it all you like.

If you receive a second one, and don't send it back, you're no better than the company you're bitching about.

[teemu]

Originally Posted by Otter

Try to justify it all you like.

If you receive a second one, and don't send it back, you're no better than the company you're bitching about.

People believe in such a thing called KARMA or what comes around goes around. Moral or not, the LAW says you can keep it.

[RaphaelinSTL]

Man, it's just a ****** situation all around. It sucks the shipping got so messed up, but they really should've jumped on this as soon as the mistake happened.

I wonder if this now prevents them from doing big Turtle sets in the future. Truthfully, the only way they'd get me to go in for something like that would be a Technodrome ... and even then, it wouldn't be a set but more like a giant vehicle kind of thing I'm sure.

[teemu]

Adventures of Johnny gets it

https://www.youtube.com/watch?v=apR3InTYkQQ

[Otter]

Originally Posted by teemu

People believe in such a thing called KARMA or what comes around goes around. Moral or not, the LAW says you can keep it.

Like I said.

[mikey0]

And now, Baby Beetlejuice too: https://x.com/toybroreviews/status/1...7Ctwgr%5Etweet

[teemu]

Originally Posted by Otter

Like I said.

this is why people won't send it back..



@kregermeister
I think customers wouldn’t be as upset and comply easier if NECA had ANY kind of customer service.

Broken part? Too bad.
Missing piece? Sucks for you.
Item didn’t come? Tough luck.

*- Neca goes as far as to say that their packaging is meant to be thrown away. So who cares if they pack items without protection and boxes come banged up?