Don't order from wal-mart.com
 

If you're a moc collector, or if you want your toys in one piece:

http://img107.imageshack.us/img107/7843/p9070258pv9.jpg
http://img408.imageshack.us/img408/7331/p9070259gk7.jpg
http://img72.imageshack.us/img72/7985/p9070260tt9.jpg

While the toys inside are fine (or at least appear to be) the general appearance gives me a negative message. It looks like they were playing soccer with the box. They packed them very stupid on top of that, so there was no way the one wouldn't get bent. Should I email wal-mart with these pictures? I was hoping to keep one moc, but even if the bubble wasn't smashed, the giant sticker can't come off without tearing off the graphics. I think I'll return one of these to my store and wait for a better packaged figure, which I'll probably get anywhere but wal-mart.

I would definately shoot them an email if I were you. You have nothing to lose and perhaps replacement figs to gain.

That box reminds me of the opening sequence to Ace Ventura when Ace destroys the HDS package!:lol:

While I'm not one to defend Walmart, this isn't really any different from what most of the major retailers do with their web orders. KB Toys put stickers/labels on products, I think Toys R Us may as well. Fortunately they usually keep them on the bubbles and use labels that can be removed with limited to no damage.

I've had orders TRU.com, Walmart.com, Amazon.com and KBToys.com shipped in boxes that were too small. Some still made it through with minimal damage or warping. But if you are a MOC collector I wouldn't suggest buying from any of the major retailers online.

If I was a MOC-er I'd send them an e-mail. Your product was damaged. It doesn't matter wether the figure inside is in tact because the packaging is part of the product.

At least that's how I see it.

Sorry that happened to you Ectocooler. That's really crappy.

Walmart.com has been good to me lately, but a few Christmas' ago they really messed up. They said they had armorized Shredder and the Foot elite in stock in a gift set with Foot gunner. They actually didn't have armorized Shredder or the Foot elite, and for my Fighting Gear turtles order they sent me an extra Raph instead of Leo.:ohwell:

Yeah these labels aren't removable. It'll either rip the package or it will leave behind a thin white layer. I've ordered from wal-mart.com, hasbrotoyshp.com, and toys r us.com and they were all fine. The problem here was the box was way too big and the labels are way huge and not removable when they don't need to be.

So this was just a heads up to you guys.

That is super weak!! I have ordered from KBtoys and TRU before and didn't have any problems. The stickers from the KB one came off with no problem, although UPS did deliver them to my neighbor :evil: . But I would def send in a complaint email to Wal-Mart your items were not received as anticipated, I doubt they would sell them in store in that shape.

And, technically, that's the truth. They might not agree, but that would even hold in court. So, you can't let them assume this is a joke.

I'd suggest finding a way to voice these concerns when ordering (whether it be by ordering over the phone or etc). That way, they'll be even more guilty if the order isn't filled properly.

That really sucks, I've ordered from the in the past and did not have that problem.

My thoughts exactly! haha

Man: [aggressively] What do you want?
Ace Ventura: HDS, sir, and how are you this afternoon? All righty, then. I have a package for you.
Man: Sounds broken.
Ace Ventura: Most likely, sir. I'll bet it was something nice, though.

I just ordered the movie figs from Walmart.com and chose 'site to store'. The package was shipped to my local Walmart and the box was FLAWLESS. I had about a 10 minute drive to pick it up, but on the plus side I got free shipping!!!!

Same here. They take care of the merch better when they are shipping it themselves

I'm still waiting for notification that my ship-to-store order has arrived... my closest WalMart is the weirdest and lamest WalMart ever, and I've never used this service before, so I'm kinda crossing my fingers that it all works out.

I did the site-to-store feature as well, and there weren't any stickers or any damage to the box at all, so I think it would be okay.

I'm in your exact same boat....never done this before and still waiting for notification...I hope its soon!

I picked up Shredder and Raph last night and now Sloth came in today - All seems well!

So did they email you letting you know they came in? And I'm guess it was 2 different emails since you made 2 trips?

Yeah, I got an email. One yesterday and one today. Haven't made the trip out to Wally World yet, but I shall before the end of the night.

Ah ok cool...yea I just checked my account on WM and it says it was shipped...but how long after it ships till it gets there I dunno...but at least the system seems to work...

Ah-NOO!

My SHredder was perfect but my sloth is less so!

What I saw when I opened the box was this:

There was a bubble buffer thing at the bottom (not sure what its called) and the backing, being too tall to fit in the box lengthwise, was masshed down into it. The toy is undamaged as is the bubble but the top of the box was mashed down and is curved now. Mercifully they put the sticker on the BACK. MOC collectors beware however.

:/ at least I got it :D

Edit: The box it was shipped in was perfect, the toy not so.

Hmmm..

Well, I got my email yesterday so I'll be picking these up tomorrow...i pray they come in good condition...

Hello Ectocooler,

Maybe the box wasnt like that when Wal-mart sent it out, as i have received boxes worst off than that, not from wal-mart as i live in Ireland & we dont have wal-mart here. but mate the post & couriers have a lot to answer for i seen the way they handle peoples packages & they dont care what they brake, once they get there postage money stuff you.

Once i paid for over night postage, did not come to my house until 4 months later the box was distoryed, i wrote a letter to them asking for a postage cost back as i did not receive my parcel when i should have, they never got back to me.

How i know the post messed my package up is the person i purchased the items in the package from i dealt with meny meny times before & never got a package like that, before that or since that time. that was the only one. I lost €300 cause of them.

Regards: TT.