Norton... >.>

*IndigoErth* · 08-13-2015, 11:10 PM

Alright, I give up (for now), maybe someone else has some ideas?

I use Norton as my anti-virus, however it is the version from my internet provider (Comcast/Xfinity). In recent weeks there has been an issue with the Norton Safe Web feature and the green "ok" icons

are not displaying like they should on search results. (Nor are the the bad or neutral ones. Sounds pretty common so maybe some here are familiar with the issue.)

So far I have not seen any solutions that have worked. I've read about a patch, and can't tell if it ever updated to it, but even if it did it obviously didn't work like it should.

Normally when those icons stop displaying just updating my browser (Firefox) and updating Norton (or waiting a short time for updated compatibility) always fixed it before. This time no so much.

The thing that's driving me a bit nutty though is that the extension is there, it's enabled, and it IS working...partly. But not for what it's needed for most.

Examples:
If I search, say, "Technodrome" there are no icons at all. This is the case with the majority of search results.

Spoiler:

However if I search keywords that give me the extended search result, such as "Technodrome forum" and the results include some of the forum sections - THEN it will display the icon, including on the main heading link this time.

Everything else on the page however...still nothing.

Spoiler:

Additionally, it will display on news articles it finds. But again, on nothing else.

Spoiler:

It seems the issue may center on Google itself (and I'd rather be able to go back to using and trusting Google), though reading some posts on Norton forums and whatnot look like some people have gotten the issue resolved, but it's still fighting me and has for a while.

Thoughts?

*Mayhem* · 08-14-2015, 04:20 AM

//waits for the "uninstall Norton" solutions

Seriously though, I would, and get a better anti-virus solution. I tend to use Comodo, which has a free version, and provides anti-virus, firewall and defender properties.

As for the issue itself, I do suspect it's probably Google, changing something at their end that interferes slightly with the way that Norton is expecting results and flagging them up.

I can relate, the app I work on recently started crashing when you tried to email, even though the current version has been out several weeks and was tested. Turns out, it was something changed in a backend server that the app relies on, and it was getting back a different response to a message it passed, and couldn't interpret it correctly. Thus it died eventually due to a null exception.

The app also supports cloud storage from a number of providers. A couple of years ago the app started crashing when attempting to access Google Drive. Turns out Google had changed something their end, and our interface could no longer interact with their servers correctly. Some quick fixes (and responding to HUNDREDS of complains in a few days) sorted it out and a new version uploaded to the App Store in a week.

So if you have software A interacting with solution B, and it stops working, and B is a behemoth, don't be surprised that it's something B has changed randomly.

*IndigoErth* · 08-14-2015, 04:32 PM

Thanks for the response. I hope Google is at least aware of if it is on their end. Just rather baffling how it works in some way but not in others.

08-13-2015, 11:10 PM	#1
IndigoErth Team Blue Boy Join Date: Jun 2014 Location: U.S., East Coast Posts: 16,295	Norton... >.> Alright, I give up (for now), maybe someone else has some ideas? I use Norton as my anti-virus, however it is the version from my internet provider (Comcast/Xfinity). In recent weeks there has been an issue with the Norton Safe Web feature and the green "ok" icons are not displaying like they should on search results. (Nor are the the bad or neutral ones. Sounds pretty common so maybe some here are familiar with the issue.) So far I have not seen any solutions that have worked. I've read about a patch, and can't tell if it ever updated to it, but even if it did it obviously didn't work like it should. Normally when those icons stop displaying just updating my browser (Firefox) and updating Norton (or waiting a short time for updated compatibility) always fixed it before. This time no so much. The thing that's driving me a bit nutty though is that the extension is there, it's enabled, and it IS working...partly. But not for what it's needed for most. Examples: If I search, say, "Technodrome" there are no icons at all. This is the case with the majority of search results. Spoiler: However if I search keywords that give me the extended search result, such as "Technodrome forum" and the results include some of the forum sections - THEN it will display the icon, including on the main heading link this time. Everything else on the page however...still nothing. Spoiler: Additionally, it will display on *news articles* it finds. But again, on nothing else. Spoiler: It seems the issue may center on Google itself (and I'd rather be able to go back to using and trusting Google), though reading some posts on Norton forums and whatnot look like some people have gotten the issue resolved, but it's still fighting me and has for a while. Thoughts?

08-14-2015, 04:20 AM	#2
Mayhem Foot Elite Join Date: Jan 2012 Location: London, England Posts: 4,079	//waits for the "uninstall Norton" solutions Seriously though, I would, and get a better anti-virus solution. I tend to use Comodo, which has a free version, and provides anti-virus, firewall and defender properties. As for the issue itself, I do suspect it's probably Google, changing something at their end that interferes slightly with the way that Norton is expecting results and flagging them up. I can relate, the app I work on recently started crashing when you tried to email, even though the current version has been out several weeks and was tested. Turns out, it was something changed in a backend server that the app relies on, and it was getting back a different response to a message it passed, and couldn't interpret it correctly. Thus it died eventually due to a null exception. The app also supports cloud storage from a number of providers. A couple of years ago the app started crashing when attempting to access Google Drive. Turns out Google had changed something their end, and our interface could no longer interact with their servers correctly. Some quick fixes (and responding to HUNDREDS of complains in a few days) sorted it out and a new version uploaded to the App Store in a week. So if you have software A interacting with solution B, and it stops working, and B is a behemoth, don't be surprised that it's something B has changed randomly. __________________ Lie with passion and be forever damned...

08-14-2015, 04:32 PM	#3
IndigoErth Team Blue Boy Join Date: Jun 2014 Location: U.S., East Coast Posts: 16,295	Thanks for the response. I hope Google is at least aware of if it is on their end. Just rather baffling how it works in some way but not in others.