TMNT Classics Collection Wave 3

[DonatelloFan1984]

Originally Posted by TheMasterTurtle

So I received the figures about an hour ago and due to the fact I'm keeping a MOC set only, I had to call customer service. Leo's bubble is smashed, Mikey's and Donny's corners are bent all over, and Raph is ok. I told the guy had I known that free shipping would mean they would step on the order before letting it go out the door I may have reconsidered ordering. I was being sarcastic but he got the point.

In a different turn of events I'm not getting a refund of any sort, rather, he put in for a replacement order for me with free 2 day shipping. How it works: They ship a second set to me and email me a prepaid shipping label. I take the damaged products to either UPS or a TRU location and they will ship them back for me. Now, I'm an honest citizen and intend on doing this (hoping I won't have to call again for more damaged packages) BUT tell me how this doesn't contradict itself.

Check out the BOLD parts of the email I just got:

Spoiler:

Please use the pre-paid return label we have provided to return the required item(s) from your original order.

Your order includes the following items:

Item #: 18207059
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Raphael One Color
Quantity: 1 @ $19.99
Return Policy: NO RETURN REQUIRED
Shipping Method: ShopRunner, Free 2-Day Shipping
Important: You can expect to receive your items on or before 08/01/14

Item #: 18206857
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Donatello One Color
Quantity: 1 @ $19.99
Return Policy: NO RETURN REQUIRED
Shipping Method: ShopRunner, Free 2-Day Shipping
Important: You can expect to receive your items on or before 08/01/14

Item #: 18206914
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Michelangelo One Color
Quantity: 1 @ $19.99
Return Policy: NO RETURN REQUIRED
Shipping Method: ShopRunner, Free 2-Day Shipping
Important: You can expect to receive your items on or before 08/01/14

Item #: 18206357
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Leonardo One Color
Quantity: 1 @ $19.99
Return Policy: NO RETURN REQUIRED
Shipping Method: ShopRunner, Free 2-Day Shipping
Important: You can expect to receive your items on or before 08/01/14


** You will not be charged for your replacement item. **

Couldn't you interpret this that I wouldn't even have to return them if I didn't want to? Bizarre wording if you ask me... your thoughts? It would be nice if all TRU employees just did the same thing.

Wow. I am going to assume that employee really messed up. I have confirmation from my brother that my second set is mint. He ordered it and chose the 2 day shipping and man was it packed better than my free shipping ones. There were multiple bubble packs to keep things from getting smashed. Mine only had one. Also the box was ALOT bigger than what mine came in. I think you will be happier with the second set you get masterturtle.

To everyone else. When I opened my Leo his right arm was not attached to the peg. It is now extremely loose. Any suggestions? Also his shoulder joints were painted over and I had to take a knife and slowly cut it to where I could start to make them pliable. Man were they stiff. Leo's are slowly starting to be able to move.