TMNT Classics Collection Wave 3 - Page 45

DonatelloFan1984 · 07-29-2014, 06:34 PM

Quote:

Originally Posted by TheMasterTurtle

So I received the figures about an hour ago and due to the fact I'm keeping a MOC set only, I had to call customer service. Leo's bubble is smashed, Mikey's and Donny's corners are bent all over, and Raph is ok. I told the guy had I known that free shipping would mean they would step on the order before letting it go out the door I may have reconsidered ordering. I was being sarcastic but he got the point.

In a different turn of events I'm not getting a refund of any sort, rather, he put in for a replacement order for me with free 2 day shipping. How it works: They ship a second set to me and email me a prepaid shipping label. I take the damaged products to either UPS or a TRU location and they will ship them back for me. Now, I'm an honest citizen and intend on doing this (hoping I won't have to call again for more damaged packages) BUT tell me how this doesn't contradict itself.

Check out the BOLD parts of the email I just got:

Spoiler:

Couldn't you interpret this that I wouldn't even have to return them if I didn't want to? Bizarre wording if you ask me... your thoughts? It would be nice if all TRU employees just did the same thing.

Wow. I am going to assume that employee really messed up. I have confirmation from my brother that my second set is mint. He ordered it and chose the 2 day shipping and man was it packed better than my free shipping ones. There were multiple bubble packs to keep things from getting smashed. Mine only had one. Also the box was ALOT bigger than what mine came in. I think you will be happier with the second set you get masterturtle.

To everyone else. When I opened my Leo his right arm was not attached to the peg. It is now extremely loose. Any suggestions? Also his shoulder joints were painted over and I had to take a knife and slowly cut it to where I could start to make them pliable. Man were they stiff. Leo's are slowly starting to be able to move.

~~Mega Man~~ · 07-29-2014, 07:21 PM

Quote:

Originally Posted by DonatelloFan1984

To everyone else. When I opened my Leo his right arm was not attached to the peg. It is now extremely loose. Any suggestions? Also his shoulder joints were painted over and I had to take a knife and slowly cut it to where I could start to make them pliable. Man were they stiff. Leo's are slowly starting to be able to move.

My Leonardo action figure also has a loose bicep, I think it is on his right arm. I don't have any suggestions, but it doesn't seem that it will fall off, at least on mine it doesn't.

Here is my video review of Classics Collection Wave 3 1990 Movie Leonardo:

https://www.youtube.com/watch?v=FkvupP1itOk

DonatelloFan1984 · 07-29-2014, 07:32 PM

Quote:

Originally Posted by Mega Man

My Leonardo action figure also has a loose bicep, I think it is on his right arm. I don't have any suggestions, but it doesn't seem that it will fall off, at least on mine it doesn't.

Here is my video review of Classics Collection Wave 3 1990 Movie Leonardo:

https://www.youtube.com/watch?v=FkvupP1itOk

Very nice review. Mine also has the paint spot on his hand from them shoving the sword in it before it was dry. My right bicep is wayyy worse than yours. it wiggles and will not hold certain poses. The actual peg that the bicep plugs into has stress marks and I am afraid that if I play with it to much it will break. My shoulder joints were super tight. I mean ridiculously. I had to take a knife and run it along the joint in order for it to break loose.

~~Mega Man~~ · 07-29-2014, 07:44 PM

Thanks. Sorry to read that your Leonardo has the messed up arm and shoulder joint movement problems. I also experienced tight shoulder joints on all of my Classics Collection 1990 movie turtles. After the problems that my figures have (tight shoulder hinges, loose bicep on Leonardo and slightly on Raphael, paint spot from the sword handle on Leonardo's thumb) and reading about your Leonardo's problems, I'm starting to think this might be common for these new figures, but I still like them.

*The Boston Ninja Turtle* · 07-29-2014, 07:58 PM

its interesting..i am also a member over on Rangerboard and Toys R us shipping issue are constantly brought up..and that seems to be the case here too

DonatelloFan1984 · 07-29-2014, 07:58 PM

Quote:

Originally Posted by Mega Man

Thanks. Sorry to read that your Leonardo has the messed up arm and shoulder joint movement problems. I also experienced tight shoulder joints on all of my Classics Collection 1990 movie turtles. After the problems that my figures have (tight shoulder hinges, loose bicep on Leonardo and slightly on Raphael, paint spot from the sword handle on Leonardo's thumb) and reading about your Leonardo's problems, I'm starting to think this might be common for these new figures, but I still like them.

Oh I totally agree with you! These figures are fantastic. Even with the issues I absolutely love to mess with them and will display them proudly. I wasn't sure how I was going to feel about them when I saw the promotional photos. However having them in my hand they are amazing. The facial expressions (other than Donny) are really great. I especially like raphs and like to use his sai to make it look like he is picking his teeth.

Panther10 · 07-29-2014, 08:10 PM

Quote:

Originally Posted by DonatelloFan1984

Wow. I am going to assume that employee really messed up. I have confirmation from my brother that my second set is mint. He ordered it and chose the 2 day shipping and man was it packed better than my free shipping ones. There were multiple bubble packs to keep things from getting smashed. Mine only had one. Also the box was ALOT bigger than what mine came in. I think you will be happier with the second set you get masterturtle.

To everyone else. When I opened my Leo his right arm was not attached to the peg. It is now extremely loose. Any suggestions? Also his shoulder joints were painted over and I had to take a knife and slowly cut it to where I could start to make them pliable. Man were they stiff. Leo's are slowly starting to be able to move.

That does sound really strange. They just expect you might send your faulty merchandise on what? Good faith? Karma? Seems weird that there is really no incentive for them to get their stuff back if they're just going to send replacements anyway no matter what. What really bothers me is what exactly is stopping the more dishonest among us from sending back the wrong item in exchange for the stuff we get in return?? Dodgy business practice man. Real dodgy...

Green Machine · 07-29-2014, 08:10 PM

Mine arrived today. I just opened them an they are mangled. The tops of the cards are smashed and the bubbles are somewhat crushed. I called customer service to complain. They're shipping out Donnie, Leo, and Raph as replacements. But Mikey wasn't available for reship.

She was nice enough to refund me for him though. So I gotta hope to find one in the store to swap him out with.

You would think a company that is selling exclusive collectibles would know people might want them in good condition.

DonatelloFan1984 · 07-29-2014, 08:18 PM

It seems the issue is more prominent if you chose the free shipping option. So far, it seems, the majority that ordered this way are having smashed, dented, and creased cards. As I stated before my 2 day shipping option that my brother ordered for me was in a really nice sturdy box and had a ton of air cushions. That set was in really excellent condition. You are all right though. You would think, as a company, that selling exclusives would mean that collectors would be buying them.

*The Boston Ninja Turtle* · 07-29-2014, 08:20 PM

Quote:

Originally Posted by Green Machine

You would think a company that is selling exclusive collectibles would know people might want them in good condition.

its a double edged sword...to TRU they are nothing but Toys, yet they are a collectors item

but at the end of they they its just another product for them

they guy in the warehouse wont know the difference because he/she doesnt know the buyer for all they know its a parent buying for a kid

Cowabungawolf89 · 07-29-2014, 08:24 PM

So the lot of you are doing MOC? I thought your figures were broken for a minute so I was a bit nervous.

RainDownOnMe23 · 07-29-2014, 08:32 PM

The last time I ordered from Toys R Us I got some of the 2012 figures and luckily I don't keep them on card. The cards were all bent and bubbles smashed, they were thrown in a box with no protection or anything. I also used the free shipping. I was happy I was opening them.

Green Machine · 07-29-2014, 08:32 PM

Quote:

Originally Posted by Cowabungawolf89

So the lot of you are doing MOC? I thought your figures were broken for a minute so I was a bit nervous.

I normally don't do MOC. But I am with these. I already have the cartoon classics and I like the movie film packaging on these.

Cowabungawolf89 · 07-29-2014, 11:05 PM

I'm not, I want to display them with my Cartoon set.

Matt2310 · 07-30-2014, 06:59 AM

that really sucks that the joints are all busted in these figures... reminds me of all the Killer Crocs from batman arkham city deluxe figures

those things were BUSTED luckily the one i bought i still havent opened and all arms/legs are intact....

same thing goes with my 87' classic collection set and B+R

TheMasterTurtle · 07-30-2014, 07:24 AM

Quote:

Originally Posted by Panther10

That does sound really strange. They just expect you might send your faulty merchandise on what? Good faith? Karma? Seems weird that there is really no incentive for them to get their stuff back if they're just going to send replacements anyway no matter what. What really bothers me is what exactly is stopping the more dishonest among us from sending back the wrong item in exchange for the stuff we get in return?? Dodgy business practice man. Real dodgy...

Yeah I suppose it's a good faith thing? I might be wrong but something would tell me they don't have to great of a checks and balances system to ensure packages that are to be returned actually arrive. I wouldn't want my card charged again either.

I'm hoping they have consistency with the 2 day shipping one and they are well packed/ mint. Sucks hearing about loose joint issues. Glad I'm keeping these in their packages.

~~Mega Man~~ · 07-30-2014, 07:48 AM

Quote:

Originally Posted by Matt2310

that really sucks that the joints are all busted in these figures... reminds me of all the Killer Crocs from batman arkham city deluxe figures

those things were BUSTED luckily the one i bought i still havent opened and all arms/legs are intact....

same thing goes with my 87' classic collection set and B+R

It is not that bad. The main thing to look out for is the bicep swivel joints. It seems Leonardo might have one bicep joint that is wobbly, and I think the reason for that is because Playmates Toys has him in the package with his arm up. If they would have posed him differently in the package, it probably wouldn't have been a problem.

As for the shoulder hinge joints, they are very tight. Moving them could possibly damage the bicep swivel, since those are seemingly small pegs. It might not damage them, but I would just be careful.

I would also be careful when first taking the turtle's weapons out of their hands when first opening the figures from the packages, so as to not leave paint from the weapon on the hands, but other than those issues, you should be good to go with these being good action figures.

*go_ninja84* · 07-30-2014, 08:48 AM

Quote:

Originally Posted by TheMasterTurtle

So I received the figures about an hour ago and due to the fact I'm keeping a MOC set only, I had to call customer service. Leo's bubble is smashed, Mikey's and Donny's corners are bent all over, and Raph is ok. I told the guy had I known that free shipping would mean they would step on the order before letting it go out the door I may have reconsidered ordering. I was being sarcastic but he got the point.

In a different turn of events I'm not getting a refund of any sort, rather, he put in for a replacement order for me with free 2 day shipping. How it works: They ship a second set to me and email me a prepaid shipping label. I take the damaged products to either UPS or a TRU location and they will ship them back for me. Now, I'm an honest citizen and intend on doing this (hoping I won't have to call again for more damaged packages) BUT tell me how this doesn't contradict itself.

Check out the BOLD parts of the email I just got:

Spoiler:

Couldn't you interpret this that I wouldn't even have to return them if I didn't want to? Bizarre wording if you ask me... your thoughts? It would be nice if all TRU employees just did the same thing.

if you used a credit card to place the order then they might charge the card if you dont return in 30 days

im on phone with a rep now and she just told me that

Panther10 · 07-30-2014, 08:59 AM

Quote:

Originally Posted by go_ninja84

if you used a credit card to place the order then they might charge the card if you dont return in 30 days

im on phone with a rep now and she just told me that

Okay uh...That seems like an important detail to maybe...oh I don't know....at least mention on the packing slip??

Cowabungawolf89 · 07-30-2014, 09:10 AM

I should have mine this afternoon, Gonna do an unbox video.

07-29-2014, 07:58 PM	#885
The Boston Ninja Turtle Mad Scientist Join Date: Aug 2008 Location: Boston MA Posts: 2,440	its interesting..i am also a member over on Rangerboard and Toys R us shipping issue are constantly brought up..and that seems to be the case here too __________________ I didn't choose the ninja turtle life. The ninja turtle life chose me. https://www.facebook.com/TheBostonNinjaTurtle

07-29-2014, 08:18 PM	#889
DonatelloFan1984 Hench Mutant Join Date: Jul 2013 Location: Quad Cities, IA Posts: 476	It seems the issue is more prominent if you chose the free shipping option. So far, it seems, the majority that ordered this way are having smashed, dented, and creased cards. As I stated before my 2 day shipping option that my brother ordered for me was in a really nice sturdy box and had a ton of air cushions. That set was in really excellent condition. You are all right though. You would think, as a company, that selling exclusives would mean that collectors would be buying them. __________________

07-29-2014, 08:24 PM	#891
Cowabungawolf89 Stone Warrior Join Date: Apr 2013 Location: Texas Posts: 591	So the lot of you are doing MOC? I thought your figures were broken for a minute so I was a bit nervous. __________________ Go Green Machine! It's Ninja Time! Turtle Power!

07-29-2014, 11:05 PM	#894
Cowabungawolf89 Stone Warrior Join Date: Apr 2013 Location: Texas Posts: 591	I'm not, I want to display them with my Cartoon set. __________________ Go Green Machine! It's Ninja Time! Turtle Power!

07-30-2014, 09:10 AM	#900
Cowabungawolf89 Stone Warrior Join Date: Apr 2013 Location: Texas Posts: 591	I should have mine this afternoon, Gonna do an unbox video. __________________ Go Green Machine! It's Ninja Time! Turtle Power!

07-29-2014, 07:44 PM	#884
~~Mega Man~~ Banned Join Date: Jun 2014 Posts: 296	Thanks. Sorry to read that your Leonardo has the messed up arm and shoulder joint movement problems. I also experienced tight shoulder joints on all of my Classics Collection 1990 movie turtles. After the problems that my figures have (tight shoulder hinges, loose bicep on Leonardo and slightly on Raphael, paint spot from the sword handle on Leonardo's thumb) and reading about your Leonardo's problems, I'm starting to think this might be common for these new figures, but I still like them.

07-29-2014, 08:10 PM	#888
Green Machine Hench Mutant Join Date: Jun 2012 Location: Concord, NC Posts: 442	Mine arrived today. I just opened them an they are mangled. The tops of the cards are smashed and the bubbles are somewhat crushed. I called customer service to complain. They're shipping out Donnie, Leo, and Raph as replacements. But Mikey wasn't available for reship. She was nice enough to refund me for him though. So I gotta hope to find one in the store to swap him out with. You would think a company that is selling exclusive collectibles would know people might want them in good condition.

07-29-2014, 08:32 PM	#892
RainDownOnMe23 Thug Join Date: Nov 2012 Location: PA Posts: 60	The last time I ordered from Toys R Us I got some of the 2012 figures and luckily I don't keep them on card. The cards were all bent and bubbles smashed, they were thrown in a box with no protection or anything. I also used the free shipping. I was happy I was opening them.

07-30-2014, 06:59 AM	#895
Matt2310 Hench Mutant Join Date: Jan 2014 Posts: 468	that really sucks that the joints are all busted in these figures... reminds me of all the Killer Crocs from batman arkham city deluxe figures those things were BUSTED luckily the one i bought i still havent opened and all arms/legs are intact.... same thing goes with my 87' classic collection set and B+R