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Old 07-30-2014, 09:11 AM   #901
go_ninja84
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i got it in my email under "return required" says if its not returned within 30 days from shipping confirmation date they will recharge you for the figures

but his said "return not required" so that employee really screwed up and by looks of it he might get free figures lol. i didnt get that but i wont send these back till i get my new ones
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Old 07-30-2014, 09:12 AM   #902
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Quote:
Originally Posted by Cowabungawolf89 View Post
I should have mine this afternoon, Gonna do an unbox video.
sweet ill look forward to watching that
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Old 07-30-2014, 09:50 AM   #903
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Got my figures yesterday. They came in a huuuuge box from Toys R Us with lots of padding. The packaging was still mangled on a couple. I'm guessing they have them hanging on a peg in a warehouse, and the people who put them in the box rip them off the peg, not really caring if they damage anything.

I took the figures out of the box. They look pretty good except for some mold flash stress on the side of Donnie's head. Overall, they're still very fun figures to pose. Most joints are tight, except Leo's arm is loose at the bicep (in fact, the shoulders and fingers are probably TOO tight). They're nice looking figures, but I think it helps to think of them not a a direct translation of the 90 movie figures, but as a more realistic interpretation of the cartoon figures through a movie lens.

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Old 07-30-2014, 10:03 AM   #904
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Quote:
Originally Posted by LeonardosBane View Post
Got my figures yesterday. They came in a huuuuge box from Toys R Us with lots of padding. The packaging was still mangled on a couple. I'm guessing they have them hanging on a peg in a warehouse, and the people who put them in the box rip them off the peg, not really caring if they damage anything.

I took the figures out of the box. They look pretty good except for some mold flash stress on the side of Donnie's head. Overall, they're still very fun figures to pose. Most joints are tight, except Leo's arm is loose at the bicep (in fact, the shoulders and fingers are probably TOO tight). They're nice looking figures, but I think it helps to think of them not a a direct translation of the 90 movie figures, but as a more realistic interpretation of the cartoon figures through a movie lens.

http://i.imgur.com/eN2WBAUl.jpg
Great picture of the figures. These look good the way you have them displayed. I now wish that Playmates Toys would make a movie Foot Soldier and Shredder so that a cool battle display could be set up.

So the Leonardo bicep is loose on your figure too then. That kind of confirms my suspicion that the way his right arm is posed in the package creates the loose bicep problem, but thankfully it shouldn't be so loose that it will break off, at least I hope not.

I wonder what figures will be in wave 5, assuming there is a wave 5, my guess is that 1980s animated Splinter will be one of the figures.
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Old 07-30-2014, 10:06 AM   #905
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I hope not all of them are like that
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Old 07-30-2014, 10:11 AM   #906
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Originally Posted by Cowabungawolf89 View Post
I hope not all of them are like that
I hope not either. I don't mean to be obsessed with this, but if they are all like that, the good news is that at least on mine the bicep isn't so loose that it will break off. The way I have my Leonardo's arm posed, the looseness is really only a problem if the bicep is spun around 360 degrees, and then I gently wobble it. I still find it unacceptable that there are any issues with the figures though, since they are $19.99 before shipping, but that said even if there is a problem, most likely it won't result in a broken figure.
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Old 07-30-2014, 10:17 AM   #907
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Old 07-30-2014, 11:51 AM   #908
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Originally Posted by go_ninja84 View Post
if you used a credit card to place the order then they might charge the card if you dont return in 30 days

im on phone with a rep now and she just told me that
Well just for devil's advocate sake, it doesn't say that anywhere and I'm sure it could be disputed. Additionally the employee can't just say "no they would just let you keep them and not be charged again." They have to encourage the item to be returned, perhaps it's a loophole.

Quote:
Originally Posted by Panther10 View Post
Okay uh...That seems like an important detail to maybe...oh I don't know....at least mention on the packing slip??
Yeah nothing is said about it anywhere nor on the phone call.

I received another email today, this being the confirmation of the shipping for the replacement order and it restates the same policy - "return required item(s)" and they are all still listed as "NO RETURN REQUIRED"

With what the above rep said... I wonder if I should wait it out 30 days? Hmmmmm
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Old 07-30-2014, 11:55 AM   #909
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Quote:
Originally Posted by go_ninja84 View Post
i got it in my email under "return required" says if its not returned within 30 days from shipping confirmation date they will recharge you for the figures

but his said "return not required" so that employee really screwed up and by looks of it he might get free figures lol. i didnt get that but i wont send these back till i get my new ones
VERY interesting. How did you ask about the figures being returned? Did you come out and ask "do I have to return them?" Or did they tell you that they would have to be within 30 days otherwise you'll be charged?

Also did you mention my experience?
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Old 07-30-2014, 12:10 PM   #910
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Picked mine up today at my local TRU.



So excited that I accidentally got 2 Raph's. Had to take one back in and exchange it, not a big deal... luckily I hadn't pulled out of the parking lot yet... lol!
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Old 07-30-2014, 12:30 PM   #911
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Quote:
Originally Posted by TheMasterTurtle View Post
VERY interesting. How did you ask about the figures being returned? Did you come out and ask "do I have to return them?" Or did they tell you that they would have to be within 30 days otherwise you'll be charged?
she asked me how i was today, and i said i was upset and she gave the usual speech "im sorry to hear that" i explained that i ordered a set and planned on keeping them MOC but when i got the package i discovered 1 the box they were shipped in was smashed, 2 the packages themselves were crushed/bent. and she asked me if i wanted to return them. i said yes then she tried to tell me any store will exchange them i said they were only online so after that she set up a replacement order and sent me a return slip for the damaged ones. she told me i had to drop off the box at UPS and i could not take them to a store
Quote:
Originally Posted by TheMasterTurtle View Post
Also did you mention my experience?
no i didnt say anything about anyone else having this problem
Quote:
Originally Posted by Taichi View Post
Picked mine up today at my local TRU.

http://imagizer.imageshack.us/v2/640...538/wWti4f.jpg

So excited that I accidentally got 2 Raph's. Had to take one back in and exchange it, not a big deal... luckily I hadn't pulled out of the parking lot yet... lol!
thats weird cause they are only supposed to be an online exclusive i might have to check my local store and see

Last edited by go_ninja84; 07-30-2014 at 12:42 PM.
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Old 07-30-2014, 12:37 PM   #912
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That's what I thought too. However, my TRU got a crazy load of new stuff from Power Rangers to Transformers.

Keep in mind that the only "new" thing my store got in was Dragonzord over the last few weeks and some restock, but nothing "new", today though:

Rangers - Silver Ranger Training Set, Zedd, White, Green and Armored Red Anniversary Figures, Silver Morpher and Silver Spear

Transformers - Masterpiece Sunstorm

Star Wars - Misc stuff and the Cantina Showdown

Turtles - Classic Collection Movie Turtles and all of the new wave of Basics

While that's not a ton... it was a big grouping of new stuff all at one time.
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Old 07-30-2014, 12:40 PM   #913
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Quote:
Originally Posted by go_ninja84 View Post
thats weird cause they are only supposed to be an online exclusive i might have to check my local store and see
No they're not. They're a general TRU exclusive, so online AND in stores.
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Old 07-30-2014, 12:44 PM   #914
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Item #: 18206357
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Leonardo One Color
Quantity: 1 @ $19.99
Return Policy: RETURN REQUIRED: Item must be returned to our Online Returns Center within 30 days from the date you receive your shipping confirmation email. Please note that returns must be made to our Online Return Center and received within the specified amount of time to avoid a recharge of the item.
Shipping Method: Express Shipping
Important: You can expect to receive your items on or before 07/31/14

Item #: 18207059
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Raphael One Color
Quantity: 1 @ $19.99
Return Policy: RETURN REQUIRED: Item must be returned to our Online Returns Center within 30 days from the date you receive your shipping confirmation email. Please note that returns must be made to our Online Return Center and received within the specified amount of time to avoid a recharge of the item.
Shipping Method: Express Shipping
Important: You can expect to receive your items on or before 07/31/14

Item #: 18206857
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Donatello One Color
Quantity: 1 @ $19.99
Return Policy: RETURN REQUIRED: Item must be returned to our Online Returns Center within 30 days from the date you receive your shipping confirmation email. Please note that returns must be made to our Online Return Center and received within the specified amount of time to avoid a recharge of the item.
Shipping Method: Express Shipping
Important: You can expect to receive your items on or before 07/31/14


** You will not be charged for your replacement item. **

However, if you do not return the original product within the time specified to our Online Returns Center, we will charge you the full amount below:

this was the order replacement email i got after i hung up with the person who set me up
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Old 07-30-2014, 12:48 PM   #915
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Quote:
Originally Posted by Discogod View Post
No they're not. They're a general TRU exclusive, so online AND in stores.
my apologizes i thought i saw the "not sold in stores" checked on the site
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Old 07-30-2014, 12:58 PM   #916
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Quote:
Originally Posted by Discogod View Post
No they're not. They're a general TRU exclusive, so online AND in stores.
Ah... I hadn't been keeping up with the thread. Thanks for the info.
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Old 07-30-2014, 01:10 PM   #917
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Quote:
Originally Posted by go_ninja84 View Post
my apologizes i thought i saw the "not sold in stores" checked on the site
most of that time that means its not in stores yet or you cant do a store pick up...my Local TRU never has store pick up but i can find almost everything on the site in the store
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Old 07-30-2014, 01:14 PM   #918
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And here is my email...

Thank you for your recent contact to Customer Service. This email is confirmation that we have shipped your order.

VIEW YOUR ORDER STATUS
The link below will supply you with the most recent order status, including tracking information for your shipped item(s). Please allow up to 1 hour for this information to update our website from the time you receive this e-mail.

http://www.toysrus.com/checkout/inde...9&c=4716834716

As a reminder, some or all of the items on your original order may require a return. Please review the return policy for each individual item (below) and return the items as instructed.

Please use the pre-paid return label we have provided to return the required item(s) from your original order.

Your order includes the following item(s):

Item: 18207059
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Raphael
Quantity: 1 @ $19.99
Return Policy: NO RETURN REQUIRED
Status: Shipped via: UPS


Tracking Number: 1Z7639X00340779550
Track @: http://wwwapps.ups.com/etracking/tra...39X00340779550


Item: 18206857
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Donatello
Quantity: 1 @ $19.99
Return Policy: NO RETURN REQUIRED
Status: Shipped via: UPS


Tracking Number: 1Z7639X00340779550
Track @: http://wwwapps.ups.com/etracking/tra...39X00340779550


Item: 18206914
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Michelangelo
Quantity: 1 @ $19.99
Return Policy: NO RETURN REQUIRED
Status: Shipped via: UPS


Tracking Number: 1Z7639X00340779550
Track @: http://wwwapps.ups.com/etracking/tra...39X00340779550


Item: 18206357
Description: Teenage Mutant Ninja Turtles Classic Figure Collection - Original Movie Leonardo
Quantity: 1 @ $19.99
Return Policy: NO RETURN REQUIRED
Status: Shipped via: UPS


Tracking Number: 1Z7639X00340779550
Track @: http://wwwapps.ups.com/etracking/tra...39X00340779550


**You will not be charged for your replacement item.**
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Old 07-30-2014, 01:14 PM   #919
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The head sculpts and expressions really just ruin these for me.
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Old 07-30-2014, 01:19 PM   #920
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Don's is the only one that throws me a bit. Raph is probably the closest with Leo in second. Mike is really close, but he has more of toon smile. Leo is just that "eep" look from the showdown with Shredder.

Don just has weird shape, but I like these more than the toon versions.
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